It’s All About the Results
To our clients and to us, business impact and results are the only true measures of value. It’s not just about people feeling better, but doing better, it’s not about managing change, but creating it.
By taking this approach the people we work with achieve great results such as:
- From bottom to the top of S&P 500 in shareholder value creation
- Revenue increase of 24%
- Profitability increase of 290%
- Employee retention increase of 72%
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- Customer complaints went down by 50%
- $100 million savings on $1billion in net profits
- Reversed a 5 year revenue decline
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Office Depot
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Twelve months after the Department of Justice blocked a merger with the number 2 office supply retailer, the new, internally-promoted CEO of Office Depot faced a huge challenge -- to revitalize the company's aging retail operations in a single year. The company's leaders resolved to once again make Office Depot the industry's most compelling place to invest, shop, and work. Indeed, these became the major initiatives upon which the company's revitalization was launched. They succeeded.
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Big Ideas
To make Office Depot the most compelling place to:
- INVEST: Shareholder Value Creation
- SHOP: Customer Satisfaction
- WORK: Retention and Engagement
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Big Results
Company's first year results
- "Worst Ten" to "Number Two" among S&P500 in Shareholder Value Creation
- 50% decrease in Customer Complaints
- 72% increase in Employee Retention
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